Duke’s Mystery Packs — Privacy Policy

At Duke’s Mystery Packs, your privacy matters. This policy explains what information we collect, how we use it, and how it is protected when you visit or make a purchase on our website.

Information We Collect

We collect information in the following ways:

Information you provide directly

When you create an account, make a purchase, or contact us, we may collect:

• Name

• Email address

• Mailing address

• Login information

• Payment details (processed securely through Wix’s payment partners)

• Any messages, reviews, or feedback you share with us

Information collected automatically

When you browse our site, we may automatically collect:

• IP address

• Device and connection details

• Pages viewed and time spent on the site

• Clicks, navigation patterns, and other session analytics

We may use tools that help us understand how visitors use our site so we can improve your experience.

Why We Collect Your Information

We collect Personal and Non‑Personal Information to:

• Provide and operate our online store

• Process orders and deliver products

• Offer customer support and respond to inquiries

• Send service updates, order notifications, and promotional messages

• Improve our website, services, and customer experience

• Create aggregated statistical data for internal use

• Comply with applicable laws and regulations

Your information is used only for the purposes listed above.

How Your Information Is Stored

Our website is hosted on the Wix.com platform. Wix provides the secure online infrastructure that allows us to sell our products.

Your data may be stored through:

• Wix’s secure data storage

• Wix databases

• Standard Wix applications

All data is stored on secure servers protected by firewalls.

Payment Security

All direct payment gateways offered by Wix and used by Duke’s Mystery Packs follow PCI‑DSS standards — the same security requirements used by Visa, MasterCard, American Express, and Discover.

These standards ensure your credit card information is handled safely and securely.

How We May Contact You

We may contact you for reasons such as:

• Account or order updates

• Customer support

• Resolving disputes

• Surveys or feedback requests

• Company updates or promotional messages

• Legal or policy‑related notices

We may reach out via email, phone, text message, or postal mail.